Privacy Policy Overview

Your privacy is important to us at Pulvarianex

Introduction and Purpose

At Pulvarianex, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This privacy policy explains how we collect, use, store, and safeguard your information in compliance with applicable South African laws.

We are transparent about the data we gather and offer insights into your rights under South African and international privacy standards. Please read this policy carefully to understand your options and our dedication to protecting your privacy.

What We Collect

We collect information necessary for your account, platform use, support, and to improve your experience on our site.

Information You Provide

  • • Details entered during registration, including name and contact details.
  • • Profile preferences and trading signal filters you set.
  • • Support queries, messages, and other correspondence.
  • • Feedback, platform reviews, or optional surveys you complete.
  • • Any voluntary uploads or account documentation.

Automatically Collected Data

  • • IP address and general location for access and security monitoring.
  • • Device type, browser version, and operating system used.
  • • Pages visited and duration of visit for analytics.
  • • Interaction with alerts, notifications, and navigation actions.
  • • Cookies, as detailed in our Cookie Policy.

How We Use Data

We process personal and technical information to provide our service, improve our site, and maintain security.

  • • Authenticate and manage registered user accounts.
  • • Personalise platform signals and notification settings.
  • • Respond to support requests and maintain communications.
  • • Conduct analytics for service improvement and user insights.
  • • Ensure compliance with legal and regulatory duties.
  • • Provide technical reliability and robust platform performance.
  • • Notify you of significant updates or policy changes.

Our Promise: We use data only for legitimate, disclosed purposes. User information is never sold or shared with unauthorised third parties.

When We Share Data

Your information may be shared with trusted service providers under strict agreements, or where legally required.

Service Providers

External vendors may process data solely to provide essential functions or IT support, under confidentiality agreements.

Legal Compliance

Your information may be disclosed in accordance with court orders or legal process.

Statistics & Analytics

Aggregated, anonymised data may be used for business insights and performance tracking.

Your Privacy Rights

South African data protection laws and GDPR grant you several rights concerning your personal information.

  • • You may request access to personal information we hold about you.
  • • Request correction for incomplete or inaccurate information at any time.
  • • Request deletion of your data, in line with retention requirements.
  • • You can request your information in a structured format.
  • • Object to certain types of processing as provided by law.
  • • Request restrictions on data usage, subject to legal obligations.

To exercise your rights or for assistance, please contact our data protection officer. We respond promptly to all requests.

Data Security

Security protocols and strong encryption safeguard your information on Pulvarianex platforms, at rest and in transit.

Technical Measures

  • • End-to-end encryption and data segmentation.
  • • Regular vulnerability assessments and software updates.
  • • Two-factor authentication for sensitive access.
  • • Automatic session timeouts for protection.

Organisational Measures

  • • Access controls assigned to relevant staff only.
  • • Data protection and privacy training for team members.
  • • Internal audits to ensure compliance and data accuracy.
  • • Clear reporting structure for suspected incidents.

Data Retention

Personal information is retained only as long as necessary for legal, operational, or user support requirements.

  • • User account records, login details, and identification.
  • • Trading preference settings and notification choices.
  • • Support, platform communication, and feedback.
  • • Payment method, transaction history, and related billing.
  • • User choices regarding newsletters and updates.

Once no longer needed, your data is securely deleted or anonymised.

International Transfers

Where data leaves South Africa, we implement safeguards meeting international protection standards.

  • • Agreements upholding EU and international safeguards.
  • • Vendor due diligence for cross-border processes.
  • • User notification where required for transfers.
  • • Data subject rights remain protected overseas.

Cookie Use and Management

Cookies enhance user experience and platform performance, as detailed in our Cookie Policy.

Types of Cookies

  • • Required for basic website operation and secure login.
  • • Support analytics and platform diagnostics.
  • • Remember settings and filter choices.
  • • Enable real-time notifications and dashboards.

Cookie preferences can be managed or updated at any time in platform settings.

Policy Updates

We review and update this policy regularly. Material changes will be clearly announced.

  • • Notification on account login following significant updates.
  • • Direct announcement by email for major policy revisions.
  • • Summary of changes available within your dashboard.
  • • Ongoing commitment to clear version history.

Your continued use of Pulvarianex indicates acceptance of policy updates.

Contact for Privacy Queries

You can direct questions or privacy requests to our data protection officer by email or telephone.

Pulvarianex

80 Strand Street, Cape Town 8000 South Africa

Phone: +27(12)3939041

Email: content@pulvarianex.sbs

Last policy update: January 9, 2026

Effective starting: January 15, 2026